FAQ
Questions? We have answers. For starters, we have included a few of our frequently asked questions to help guide you in the right direction. However, in the packaging world, experience has taught us that every client's needs are unique. So, if you don't find your answer here, please don't hesitate to contact us, and we'll get back to you right away.
Home > FAQ
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Q: Are all your products displayed on this website already?
A: No they aren't as the whole line is so broad. We have showcased our latest items of each category, and hopefully the true buyers will have the idea of our products. If they like them and send us enquiry for more information, we will be happy to provide more specific designs for them .also custom-designed items welcomed. -
Q: Why Should I go with JSPAK?
A: JS provides design, sourcing and logistics expertise providing easy, time saving support to your staff. From start to finish, JS’s efficient use of our clients’ packaging budgets delivers results that achieve marketing, operations and procurement goals. Our experience assures less risk of a mistake. Our coordination of critical program components maximizes client results and satisfaction. -
Q: How do I get started?
A: Start by talking to us about your idea. Our team has years of experience in packaging that we can share with you. We believe in collaboration and that begins with open communications. We will help you compile the information you need to get the project started. -
Q: Do you have MOQ? How long is the production lead-time and delivery time ?
A: There is no minimum piece for each item, a full container load 20ft. for sample, please email us. lead-time is 5-6 weeks after confirming an order and delivery time is depend on your country port (Europe : 3 weeks, US : 2-4 weeks approximately). -
Q: Do you guarantee all of your products ?
A: Yes, our product is fully guaranteed and if you received damaged piece we will replace it in your next container as long as it is a manufacturing fault. Even, we will refund you as it's 100% money-back guarantee. -
Q: How can I inspect your quality before ordering and then, just before being shipped ?
A: You can asigned someone as quality controller and come to our factory or you can order samples which can be shipped to you at your cost via DHL, TNT, Fed Ex or other courier companies. Otherwise, we guarantee our products and it's 100% money-back guarantee. -
Q: What does FOB price cover ? where is your port of loading?
A: Our FOB price has covered production and finishing process, packaging, labour cost, local transportation (trucking) from our factory to the port, custom fee, documentation (B/L doc., COO, etc). You will pay the rest. Our port of loading is in Ningbo or ShangHai. Except FOB terms, we also do CIF,DDU or DDP, that depend on you. -
Q: I am planning a trip to China soon. How do I find your factory?
A: We can arrange to have someone pick you up at the nearest airport or your hotel and accompany you to our factory (+- 2 hours driving from airport). Or simply call us upon your arrival and we may give you directions.